This is the privacy policy statement for First Home Loan and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
When you contact First Home Loan, we may collect the contact details and other information you provide so that we can respond to your message or privacy request.
First Home Loan publishes general information, tools and resources. We do not accept finance or insurance applications, quote requests or borrowing requirements for referral, or match visitors with brokers, lenders or insurers.
If you choose to subscribe to MoneyTips, the information you provide for that subscription is used to manage and deliver informational content. A MoneyTips subscription is not a finance enquiry, quote request, eligibility assessment or referral request.
We may also use personal information where reasonably necessary to respond to website enquiries, meet our legal or regulatory obligations, investigate a complaint, or manage the operation of this website.
If you do not provide information needed to respond to your message or manage a subscription you request, we may not be able to fulfil that request. Please do not send borrowing requirements or financial documents seeking a product assessment or referral.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to respond to an enquiry or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our website and delivering requested informational content. We do not provide visitors' contact details or borrowing requirements to brokers, lenders or insurers for referral through this Information website.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: If you follow an external link or advertisement and provide information directly to another organisation, that organisation's own privacy policy and terms apply to the information you provide to it.
Cookies and Tracking Technologies
First Home Loan uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
We use Google Analytics 4 for analytics and measurement, and Google Ads website tagging and Microsoft Advertising UET for advertising measurement and conversion-related functionality. These technologies may collect information about your device, browser, pages visited and interactions with our website.
Google Signals and Google Analytics user-provided data collection are disabled, as is personalised advertising through our verified Google Analytics-to-Google Ads links. Microsoft UET enhanced conversion tracking and Microsoft Clarity are disabled for our tag, and no remarketing audiences or lists are based on it.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings. Where additional consent is required for particular tracking or advertising technologies, we may provide additional notices or consent controls when you use the website.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to website enquiries, managing requested subscriptions, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
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Knowledgebase
Capital Market: A financial market in which long-term debt or equity-backed securities are bought and sold.
