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first-home-loan.com.au

How can we help you today?

Whether you’d like to explore First Home Loan options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the First Home Loan experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Finance News

More Low-Deposit Support Puts First-Home Buyers Back in the Race
More Low-Deposit Support Puts First-Home Buyers Back in the Race
29 Jul 2026: Paige Estritori
A fresh release of Home Guarantee Scheme places has put low-deposit buying back in focus for Australians trying to move from renting or living at home into their first property. For buyers who have been saving steadily but feel the deposit target keeps shifting further away, the scheme can make a meaningful difference. - read more
Why Cheaper Building Cost Growth May Not Mean Cheaper First Homes
Why Cheaper Building Cost Growth May Not Mean Cheaper First Homes
22 Jul 2026: Paige Estritori
Fresh housing market analysis points to a frustrating reality for Australians hoping to build their first home: construction cost growth is cooling, but the total price of getting into a new property is not necessarily becoming easier to manage. - read more
What Cooling Auctions and Tight Housing Supply Mean for First Home Buyers
What Cooling Auctions and Tight Housing Supply Mean for First Home Buyers
15 Jul 2026: Paige Estritori
Australia’s housing market is sending mixed signals, and for first home buyers that can feel both encouraging and confusing. The latest property commentary points to a market where buyer confidence has softened, auction clearance rates are well below last year’s levels, and some vendors may be more willing to negotiate. At the same time, the bigger affordability problem has not disappeared. - read more
Could Falling House Prices Help First Home Buyers?
Could Falling House Prices Help First Home Buyers?
08 Jul 2026: Paige Estritori
Australia's housing slowdown is no longer just a Sydney and Melbourne story. Fresh reporting on the property market points to falling national dwelling values in June, with Sydney and Melbourne leading the decline and growth cooling in several other capitals. For first home buyers, that sounds like welcome news after years of rising prices, stretched deposits and fierce competition for entry-level homes. - read more
Home Loan Articles

Navigating Government Grants: A First-Time Homebuyer's Guide
Navigating Government Grants: A First-Time Homebuyer's Guide
For many Australians, purchasing a home is one of the biggest financial commitments they will undertake. As a first-time home buyer, navigating the financial landscape can be daunting. This is where government grants come into play, offering much-needed support and financial relief to those entering the property market for the first time. - read more
First Home Loan Options: Navigating the Different Loan Types Available
First Home Loan Options: Navigating the Different Loan Types Available
Buying your first home is an exciting milestone, marked by significant decisions that can impact your financial future. One of the most crucial decisions you'll face is selecting the right home loan. Understanding the different types of loans available is not just beneficial; it's essential for every first-time home buyer. - read more
Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Welcome to our deep dive into the world of loan eligibility for first-time homebuyers in Australia. Buying your first home is both an exciting and daunting experience. Fortunately, you're not alone on this journey. This article aims to arm you with the essential tips and insights needed to boost your loan eligibility as a first-time buyer. - read more
How to Increase Your Chances of Loan Pre-Approval as a First-Time Homebuyer
How to Increase Your Chances of Loan Pre-Approval as a First-Time Homebuyer
Welcome! Embarking on the journey to homeownership is both exciting and daunting, especially for first-time buyers in Australia. One vital step in this process is understanding loan pre-approval and how it can shape your path to securing your dream home. - read more

Knowledgebase
Derivative:
A financial security whose value is dependent upon or derived from an underlying asset or group of assets.