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first-home-loan.com.au

How can we help you today?

Whether you’d like to explore First Home Loan options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the First Home Loan experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Finance News

Why Home Insurance Is Now a Bigger First-Home Budget Item
Why Home Insurance Is Now a Bigger First-Home Budget Item
09 Sep 2026: Paige Estritori
Recent property and finance reporting suggests home insurance is becoming a more important affordability test for first home buyers, not just a post-settlement detail. Premiums remain under pressure from severe weather risk, higher rebuilding costs and insurer pricing changes, and that can flow directly into the budget a lender expects you to manage. - read more
Why Lower Savings Rates Could Slow Your First-Home Deposit Plan
Why Lower Savings Rates Could Slow Your First-Home Deposit Plan
02 Sep 2026: Paige Estritori
Recent savings market reporting suggests Australian banks are continuing to adjust high-interest savings and bonus saver accounts as the interest rate cycle changes. For first home buyers, this may sound like a side issue compared with house prices or loan rates, but it can directly affect how quickly a deposit grows. - read more
Why the Home Loan Stress Test Still Matters for First Buyers
Why the Home Loan Stress Test Still Matters for First Buyers
26 Aug 2026: Paige Estritori
Australia’s home loan market is showing signs of renewed competition, with some lenders adjusting rates and sharpening offers for borrowers with strong applications. For first home buyers, that can sound like a welcome shift after a long stretch of affordability pressure. But one important hurdle remains firmly in the background: the serviceability buffer. - read more
Rising Rents Are Making the First-Home Deposit Race Tougher
Rising Rents Are Making the First-Home Deposit Race Tougher
19 Aug 2026: Paige Estritori
Fresh rental market commentary points to an uncomfortable reality for many aspiring first-home buyers: even when property price growth slows, high rents can still make the path to ownership feel harder. For Australians renting while saving a deposit, every rent rise can reduce the amount left over for savings, moving costs, upfront buying expenses and loan application preparation. - read more
Home Loan Articles

Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Welcome to our deep dive into the world of loan eligibility for first-time homebuyers in Australia. Buying your first home is both an exciting and daunting experience. Fortunately, you're not alone on this journey. This article aims to arm you with the essential tips and insights needed to boost your loan eligibility as a first-time buyer. - read more
First Home Buyer Costs in Australia: Upfront and Ongoing Expenses Explained
First Home Buyer Costs in Australia: Upfront and Ongoing Expenses Explained
Buying your first home involves more than saving a deposit. This guide explains the upfront, settlement and ongoing costs Australian first home buyers may need to budget for. - read more
How the First Home Buying Process Works in Australia
How the First Home Buying Process Works in Australia
A step-by-step guide to the first home buying process in Australia, from budgeting and loan preparation through to making an offer, formal approval, settlement and post-settlement responsibilities. - read more
First Home Loan Options: Navigating the Different Loan Types Available
First Home Loan Options: Navigating the Different Loan Types Available
Buying your first home is an exciting milestone, marked by significant decisions that can impact your financial future. One of the most crucial decisions you'll face is selecting the right home loan. Understanding the different types of loans available is not just beneficial; it's essential for every first-time home buyer. - read more

Knowledgebase
Negative Amortization:
A situation in which the loan payment for any period is less than the interest charged over that period, causing the loan balance to increase.