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First Home Loan publishes general information, tools and resources for Australian first-home buyers. You can explore our home loan resources to learn about deposits, grants, loan options and the home-buying process. We do not accept loan applications or quote requests, arrange broker referrals or provide personalised financial or credit advice.

We also value your feedback and suggestions -  they help us continually improve the First Home Loan experience and ensure our resources meet the needs of our users.

For general questions, content corrections, compliments or complaints about our website, please write to us at the mailing address below.

If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.

Please do not send sensitive personal or financial information, such as passwords, banking details, credit card details, Tax File Numbers or identification documents. Include only the information needed to explain your website question or complaint.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If your complaint concerns a financial service provided by a broker, lender, insurer or other provider, contact that business first. If the matter remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use this information to respond to your enquiry and manage your request, not to refer you to a broker, lender or insurer.

You can request access to or correction of your personal information at any time by contacting us in writing.

Website Operator

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

For general information about financial-services licensing and regulatory matters, please visit the ASIC website.


Finance News

New Victorian Auction Rules Put Price Transparency in Focus
New Victorian Auction Rules Put Price Transparency in Focus
28 Oct 2026: Paige Estritori
Victoria’s new property sales and underquoting rules have moved from policy debate to live market test, with Consumer Affairs Victoria monitoring auctions as agents, sellers and buyers adjust to a more transparent pricing regime. For first home buyers, the change matters because auction campaigns can be expensive, emotional and confusing, especially when the advertised price range does not match the seller’s real expectations. - read more
Why Affordable Properties May Become More Competitive
Why Affordable Properties May Become More Competitive
16 Sep 2026: Paige Estritori
Fresh property market commentary suggests competition is increasingly concentrating around the more affordable end of the housing market. While premium homes may move at a different pace, many buyers are turning their attention to units, townhouses and smaller houses that appear closer to reach. For first home buyers, that shift can be encouraging, but it can also make entry-level properties feel more crowded. - read more
Why Home Insurance Is Now a Bigger First-Home Budget Item
Why Home Insurance Is Now a Bigger First-Home Budget Item
09 Sep 2026: Paige Estritori
Recent property and finance reporting suggests home insurance is becoming a more important affordability test for first home buyers, not just a post-settlement detail. Premiums remain under pressure from severe weather risk, higher rebuilding costs and insurer pricing changes, and that can flow directly into the budget a lender expects you to manage. - read more
Why Lower Savings Rates Could Slow Your First-Home Deposit Plan
Why Lower Savings Rates Could Slow Your First-Home Deposit Plan
02 Sep 2026: Paige Estritori
Recent savings market reporting suggests Australian banks are continuing to adjust high-interest savings and bonus saver accounts as the interest rate cycle changes. For first home buyers, this may sound like a side issue compared with house prices or loan rates, but it can directly affect how quickly a deposit grows. - read more
Home Loan Articles

How Much Deposit Do First Home Buyers Need for a Home Loan?
How Much Deposit Do First Home Buyers Need for a Home Loan?
First home buyers often hear that they need a 20% deposit, but some may be able to apply with less. This guide explains how deposit size, LVR, LMI, genuine savings and government schemes can affect home loan eligibility. - read more
First Home Loan Options: Navigating the Different Loan Types Available
First Home Loan Options: Navigating the Different Loan Types Available
Buying your first home is an exciting milestone, marked by significant decisions that can impact your financial future. One of the most crucial decisions you'll face is selecting the right home loan. Understanding the different types of loans available is not just beneficial; it's essential for every first-time home buyer. - read more
Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Essential Tips to Boost Your Loan Eligibility as a First-Time Homebuyer
Welcome to our deep dive into the world of loan eligibility for first-time homebuyers in Australia. Buying your first home is both an exciting and daunting experience. Fortunately, you're not alone on this journey. This article aims to arm you with the essential tips and insights needed to boost your loan eligibility as a first-time buyer. - read more
Navigating Government Grants: A First-Time Homebuyer's Guide
Navigating Government Grants: A First-Time Homebuyer's Guide
For many Australians, purchasing a home is one of the biggest financial commitments they will undertake. As a first-time home buyer, navigating the financial landscape can be daunting. This is where government grants come into play, offering much-needed support and financial relief to those entering the property market for the first time. - read more

Knowledgebase
Foreclosure:
The legal process by which a lender takes control of a property, evicts the homeowner, and sells the home after the homeowner fails to make mortgage payments.